BitGold confirms that they are offering services which they are not able to fulfill

by Rudolf Faix 1. August 2015 06:52

gold barsBitGold support is confirming in their email that not one of their team is speaking German, but on their own site they are offering a German speaking support and they have a website in German too. Already this is a misleading promotion. How will they answer such a call? I think it will not take a long time if they are getting fined from the competition bureau of the European Union for their misleading marketing practice.

Lets start from the beginning. I have sent them a request for canceling my membership:

Hello

Please delete my account. The German translation is not understandable - it
is nothing than plain shit what is written there. Changing to English
resulted in the for me not understandable language Svenska. As your
business seems to be in reality from Eastern Europe or India, which is
hosting their services at the Amazon cloud and even have no own servers and
security systems is your company not trustful. Not one bank in Europe is
using a public hosting provider for their own services.

Additional I signed up by a misleading promotion, which did not get
fulfilled!

best regards
Rudolf Faix

Instead of disabling my account immeditely I got the following response:

JUL 24, 2015  |  04:30PM EDT
Ben replied:

We regret to hear of your intentions to cancel your account. We can certainly fulfill your request, but before we do so, can you please answer the following three questions:

1. Did you find BitGold’s TOS policy to be fair and equitable?

2. What are your views on BitGold’s gold prices?

3. Why are you closing your BitGold Act.?

We hope you reconsider using the platform in the future.

Regards,
Benjamin A. Smith
Vice President, Customer Success
www.bitgold.com

support@bitgold.com ~ 1-800-854-7418

My answer has been a link to my previous article about BitGold:

JUL 24, 2015  |  07:11PM EDT
Rudolf replied:

Hi Ben

There are a lot of reasons why I cancel my account directly after signing
up. You can find a few of them at:
http://affiliates.wwpa.com/post/2015/07/24/BitGold-Inc-very-suspicious-will-they-burst-like-a-bubble.aspx

That has been only the first impression. What will I find all if I'm
starting making a real background check?

best regards
Rudolf

In their following answer we see that they know about the problems of the translation from their own site. The question is only why they not solve this problems? They are only writing that they are working on it - until now they even did not change something and it takes only a few hours to fix the translation. Do they not have enough money? It is their own reputation which gets destroyed if they let the content online. We find the same money saving action in their referral program confirmed in their email:

Type your response ABOVE THIS LINE to reply
Rudolf Faix
Subject: Re: Email Verification

JUL 27, 2015  |  09:19AM EDT
Melanie Tyler replied:

Hi Rudolf,

We are sorry to hear you had a bad experience. I’d like to address some of the concerns you brought up in your article to provide better clarification. Firstly, we are very sorry about the translation issue. We are based in Toronto, Canada, and no one on our team speaks German. I will be completely honest – we had contracted the translation out to a translation company in Europe and have since heard (especially for the German version of the site) that a lot of it does not make sense. We are currently in the process of having this corrected and apologize for any inconvenience or confusion this may have caused.

Our Golden Heart referral program and affiliate program are not lotteries, as your article suggested. The amounts are different in each region based on the usage we are seeing from each country, so that is why we advise users that their reward may vary. We cannot control how users advertise the program on social media, but the affiliates Facebook page (“BitGold Affiliate Program”) and your personal Golden Heart referral page are the best sources on information about each promotion.

If we can provide more information for you, we would be happy to do so. If you would still like to delete your account, we can also do that for you.

Kind regards,

Melanie

VP of Customer Success
BitGold Inc.
Phone: (647) 977 9004 | Fax: (647) 499 4435 | Toll-free 1800 854 7418
melanie@bitgold.com | www.bitgold.com 

The above email shows that BitGold even does not understand their self-induced problems. It shows that they are working according to the motto: "We're saving - cost what it may". My answer to this email has been accordingly:

How you can say that your referral program is not a lottery?
In my case is it already a lottery at which place I'm at the moment or which address I use for signing up. I have a company in New York, Vienna/Austria and in Manila/Philippines. Depending on which place I'm or signing up I get a different handling.
 
I even cannot promote your system because of your different promises. My market is the German and English speaking part of the world. I'm not able to offer something from your company without getting called to be scammer or liar from one or more parts of the world.
Do you see now the problem?
 
As your company is not able to understand international marketing you are proving that you even not understand something from your own business. Who shall trust you in this case if you fail already during your marketing process?
 
Sorry, but my own reputation is more important than your first steps in learning how an international marketing is working.
 
Don't forget if you are reaching the wrong people like me and there are a lot of them available at the world, than a handful of these people can be your ruin. In such a case the best promotion will not help you.
 
That you cannot control how people are advertising your system in the social media is true, but it has been your decision to let people advertise your service and you have to accept the result. It is your reputation which is going down together with the advertisers reputation. With other words is it for you not an excuse because you have started it and this without thinking about the consequences. Even this shows that you have no experienced people in your company. Maybe all of your staff is coming directly from the school or you are saving money by hiring under graduated ones.
 
As you have confirmed that not one at your company is speaking German, how do you handle callers at your support hotline if I'm calling the German support with the number +49-69-204575283, which is only an extension?

Summary: As I have decribed at the article "BitGold Inc. - very suspicious - will they burst like a bubble?" confirms the email from BitGold that everything at their systems is quick, cheap and dirty. The same methods we find in their support as they are offering something which they are not able to fulfill. Not one of their systems, which is visible from outsiders, is working on a serious way. What are you expecting in this case how they are handling your money? Maybe if you are customer from them you'll get an email once which tells you that during a programming mistake all your funds got lost, but BitGold is not guilty. Guilty is the external programming company.

My opinion is that a company, which is offering payment and investment services needs to make in each case a very serious impression otherwise they will not survive. Some people are so modest - they even don't accept reason.

It looks for me that they are struggeling with money because they are even not fixing their small problems. How long will it take in such a case that they would use customer funds for solving their problems? We have in German language a proverb which is translated into Enlish: "Opportunity makes the thief."

 

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